WHY BQ WATCHES?

At BQ Watches, we’re not just a luxury watch retailer – we’re trusted experts dedicated to quality, authenticity, and personalised service. Whether you're a first-time buyer or a seasoned collector, our goal is to provide an exceptional experience from start to finish.

Decades of Expertise
With over 30 years of experience, BQ Watches has earned a reputation for excellence, serving thousands of satisfied customers both locally and internationally.

Visit Our World-Class Showroom
Our state-of-the-art, 6,000+ square foot showroom in Radlett offers a secure and luxurious space to explore our collection. We’re located directly opposite Radlett train station, with easy access from London and available parking on-site.

  • ✅ Extensive curated inventory of pre-owned luxury watches
  • ✅ In-house workshop and polishing room for expert servicing and repairs
  • ✅ Free valuations, competitive part exchange and buyback offers
  • ✅ Global sourcing – we track down rare and discontinued models
  • ✅ Worldwide shipping and virtual consultations available
  • ✅ Rated #1 Watch Shop on Trustpilot for service and satisfaction

Guaranteed Authenticity
Every watch we sell is fully authenticated by our experts and backed by a warranty and certificate of authenticity for your peace of mind.

In-House Watchmakers
Our certified watchmakers use manufacturer-approved techniques to service and restore watches to the highest standard, right here in our on-site workshop.

Rated the #1 Watch Shop on Trustpilot

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FAQs

Most UK orders are delivered within 1-2 working days once payment has cleared. We use Royal Mail Special Delivery, fully insured and tracked. For international orders, delivery times vary based on location and customs processes.

Yes - you're welcome to visit our showroom in Radlett, Hertfordshire, by appointment. Alternatively, we offer a no-quibble returns policy for distance purchases, so you can buy with confidence remotely.

Absolutely. Every watch we sell is fully authenticated by our expert team. We do not deal in replicas or counterfeit watches under any circumstances.

Yes. Every watch is covered by a benchmark-setting 24-month warranty from BQ Watches, protecting against mechanical faults (unless otherwise stated). Some items may also carry a valid manufacturer warranty.

We accept bank transfer, debit and credit cards, and consumer finance via our third-party provider, ideal4finance.

Yes. We offer consumer finance through our trusted partner, ideal4finance. There is a minimum 40% deposit on all finance orders. Please click here to check your eligibility or apply.

Yes - we offer a 14-day returns policy for online purchases. Items must be returned in the same condition and with all supplied documentation.

If there's a fault or the watch isn't as described, we'll resolve it promptly - whether that means a repair, replacement, or refund, depending on the circumstances.

We take provenance extremely seriously. Every watch we handle is checked against The Watch Register, the global database of lost and stolen timepieces. If a watch is ever identified as stolen after purchase - for example, due to a theft that occurred before we acquired it - we will offer a full refund. We’re fully insured under our Jeweller’s Block policy, so you can buy with confidence knowing you're protected.

Yes, we ship worldwide. International delivery times and charges vary by destination. All items are shipped fully insured.

If you're ordering from outside the UK, you may be liable for local import duties or taxes. These are the responsibility of the buyer and vary by country.

You can use our online form to upload photos and details of your watch, or contact us directly by phone, WhatsApp, or email. We aim to respond within one working day.

Yes, we buy watches with or without box and papers, although these may affect the valuation.

We'll send you a Royal Mail Special Delivery pack with instructions. It's fully insured under our Lloyd's of London policy when posted via your local Post Office.

No - we don't currently offer a home collection service. We've found the Royal Mail Special Delivery system to be more secure and fully trackable.

Once we receive and inspect your watch, payment is typically made within 24 hours, often the same day.

Yes - we're happy to offer part-exchange deals. Simply let us know the watch you're interested in and the one you're trading in, and we'll work out a fair valuation.

No problem. If you change your mind after sending your watch in, we'll return it to you free of charge and fully insured.

Yes - we may still be interested in buying watches that need servicing or repair. Get in touch and we'll advise based on the condition and brand.

You'll receive tracking when you post it and updates from our team once received. We'll keep you informed throughout the valuation and sale process.

We are an independent pre-owned watch specialist, not an authorised dealer for specific brands. However, we are well-established, highly rated, and trusted by thousands of customers.

Yes. All watches are insured under our Lloyd's of London policy when sent via our recommended delivery service - both to and from us.

We've been trading since the early 2000's and have built a strong reputation for honesty and service. You can read hundreds of 5-star reviews on Trustpilot and visit us in person by appointment.

Yes - our Radlett showroom is open by appointment. We offer a discreet and personal service tailored to your needs.

Yes. Every watch is checked, serviced where needed, and professionally cleaned before being listed for sale. Timekeeping is tested to meet expected tolerances.

We add new stock multiple times a week. You can sign up to our newsletter or follow us on Instagram to stay updated on the latest arrivals.