FREQUENTLY ASKED QUESTIONS

This is a mark out of 10 that we give all our watches. If a watch is 10/10 it means that it is in excellent condition and includes its original box and papers. It is possible for older or vintage watches to be 10/10 if we consider them to be in good condition for their age. If a watch is just below this standard or if it does not have official papers as they have been misplaced then we classify it as 9/10. We communicate as much information on the watch that we can with clients to ensure that our marking system is fair and a true representation of the watch. When a watch is new it will state new or unworn in the condition box.

If a watch states that is unworn it means that the watch has been recently purchased new, then sold to ourselves without being worn. The watch will have all the protective stickers and seals still on the watch. The watch will also have the manufacturers guarantee.

If a watch is for sale and it states it has a box and a BQW Authenticity Certificate then it simply means that BQW provides a guarantee that the watch has been checked for authenticity and is a genuine timepiece in its movement, case and bracelet (unless stated otherwise). This is also provided when the watch has been sold to us without original watch papers as they have been misplaced.

Yes! When you purchase a watch from us you can give us details as to the size of your wrist and we will adjust the bracelet accordingly.

Yes. All prices on pre-owned watches are sold (within the EU) on the VAT margin scheme. As we deal in pre-owned watches the VAT has already been paid when the watch was purchased. Our VAT Number is 980914592.

Yes. Although the large majority of our watches are sold mail order we do welcome clients in to view watches prior to purchase. Watches are not kept publically viewable on the premises so if you would like to view one please call our sales team who will be happy to arrange an appointment.

We do not offer credit terms; in order to offer our clients the best prices we work on minimal margins and require either advance payment or payment on delivery. Approved accounts may pay by return of post.

Return the watch(es) to us within 14 days for a no questions asked full refund or exchange.

Having been trading for many years we are known to dealers all over the world as expert watch buyers. Almost every week our buyers visit a wide range of EU countries with large local advertising campaigns to buy watches from the public.

It’s simple and free, simply click on sell watches at the top of the page, click on sell your watch. Then fill the form beneath to request your free Watch Pack. We will contact you when we have received your watch and completed a detailed valuation. All watches sent using our BQW Watch Pack service are sent using Royal Mail Special Delivery and can be tracked at all times. Alternatively, call us on 01923 855 858 and we will send you the pre-paid BQW Royal Mail Special Delivery watch pack (insured up to £25,000).

We accept VISA, Mastercard and Maestro credit/debit cards. We also accept cheques. If you have any Card not listed then please call us to confirm.

All watches come with original paperwork or Authenticity Certificate Papers from us to confirm they are genuine. If you are unhappy for any reason you can return any pre-owned watch, unworn, within 14 days for a full refund as part of our 14 days, no quibble money back guarantee.

If you are at any time dissatisfied with our service and wish to make a complaint, please put your complaint in writing via post or by e-mail. Alternatively we are available to speak on the phone. The details are listed below. We hope to resolve any issues at the earliest opportunity.

You can contact us using our online forms or via our contact details below:

BQ Watches
339 Watling Street
Radlett
WD7 7LB

Telephone: 01923 85 58 58
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